Privacy Policy

Last updated: June 4, 2026

TRIXA LIMITED ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, how we use it, and the rights you have over your data.

1. Information We Collect

• Account information: name, email, phone number, business details when you sign up.
• Transaction data: payment amounts, methods, and timestamps when you use Trixa Pay.
• Usage data: pages visited, device type, IP address, and similar diagnostics.
• Communications: messages you send us via the contact form, email, or phone.

2. How We Use Information

• To deliver and improve our products (Trixa Store, Pay, Compose, Weledi Academy).
• To process payments and prevent fraud.
• To respond to enquiries and provide customer support.
• To comply with legal and regulatory requirements in Tanzania.

3. Sharing Your Information

We do not sell your data. We share information only with: (a) payment processors and banks required to complete transactions; (b) service providers under strict confidentiality; (c) government authorities when legally required.

4. Data Security

We use PCI-compliant infrastructure, encryption in transit (TLS), and access controls. While no system is perfectly secure, we work hard to protect your data.

5. Your Rights

You may request access to your personal data, correction of inaccuracies, deletion (subject to legal retention requirements), or to opt out of marketing. Contact us at contact@trixa.net.

6. Cookies

We use essential cookies for site functionality and analytics cookies (with consent) to improve our products.

7. Children

Our services are not intended for users under 13. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the latest version.

9. Contact

Questions? Email contact@trixa.net or write to us at Ubungo, Msewe St, P.O. BOX 8046, Dar es Salaam, Tanzania.